J.D. Power: Heavy-Duty Engine Quality Has Improved from 2010

Navistar International MaxxForce diesel engines ranked high in J.D. Power studyNavistar’s International MaxxForce engines ranked highest in customer satisfaction in the survey.


Heavy-duty truck engine quality has improved from 2010, after technology changes related to emissions standards revisions caused a spike in engine-related problems during recent years, according to the J.D. Power and Associates 2011 U.S. Heavy-Duty Truck Engine and Transmission Study.

Now in its 14th year, the study measures satisfaction among primary maintainers with engines and transmissions in heavy-duty trucks that are one model-year old. Satisfaction is measured based on eight key factors: engine reliability and dependability; engine warranty; acceleration when fully loaded; electronic control module; accessibility to components for service or maintenance; vibration at idle; maintaining speeds on grades; and average fuel economy.

The 2011 study finds that 42% of owners of heavy-duty truck engines that are one model-year old report experiencing some type of engine-related problem, down from 46% in 2010. However, this is still well above the historically low average in 2004, when 26% of owners of truck engines that were two model-years old reported experiencing a problem.

The low problem incidence level occurred prior to implementation of two rounds of emissions standards revisions.

The most-commonly reported engine problems are issues with the exhaust gas recirculation valve, 23% or owners, and electronic control module calibration, 21%.

Also in 2011, engine problems have decreased to an average of 66 problems per 100 vehicles from 72 PP100 in 2010. As a result, satisfaction with engines has increased by 22 points to an average of 739, on a 1,000-point scale.

“It’s encouraging to see that the number and frequency of problems is improving,” said Brent Gruber, senior manager of the commercial vehicle practice at J.D. Power and Associates. “With the new technology required to meet emissions standards, today’s engines simply are more problematic than the previous generation.”

Gruber notes that the most recent emissions standards revision took place in 2010. How those changes will affect quality and customer satisfaction will be reflected in the 2012 J.D. Power study.

“Given the quality issues that arose from new emissions requirements in 2004 and 2007, the 2010 emissions standards will likely create another round of challenges for engine manufacturers,” said Gruber. “The manufacturers that best handle the integration of these new standards will have a distinct competitive advantage.”

Upcoming emissions and fuel efficiency standards recently announced by the U.S. government will put additional pressure on engine manufacturers for the next several years, Gruber added.

“Although engine manufacturers are facing yet another mandate, we expect that the change in improved fuel efficiency will result in higher satisfaction and loyalty for the engine brands.”

The study finds that, among owners who report average fuel consumption of 5.0 to 5.9 mpg, satisfaction with fuel economy averages 5.9 on a 10-point scale. In addition, 58% of these owners said they “definitely will” or “probably will” specify the same engine brand in their next heavy-duty truck.

Among owners who report an average fuel consumption of 6 mpg or more, satisfaction with fuel economy increases to 7.1 and intended engine loyalty increases to 66%.

Navistar’s International MaxxForce engines ranked highest in customer satisfaction with a score of 760 and performed particularly well in four of eight factors in the survey: engine reliability and dependability, engine warranty, vibration at idle and average fuel economy.

The 2011 U.S. Heavy-Duty Truck Engine and Transmission Study is based on the responses of 1,651 primary maintainers of Class 8 heavy-duty trucks that are one model-year-old. The study was fielded between February and May 2011.

Printer Friendly Version
Email This Story
RSS
Bookmark and Share

Industry : Related News

9/2/2011 –  J.D. Power: Heavy-Duty Engine Quality Has Improved from 2010

Heavy-duty truck engine quality has improved from 2010, after technology changes related to emissions standards revisions caused a spike in engine-related problems during recent years, according to the J.D. Power and Associates 2011 U.S. Heavy-Duty Truck Engine and Transmission Study….
More

8/31/2011 – TransCore: Broker Rates Exceed Shippers’ in 24% of U.S. Lanes in Q2

Trucking companies received the highest truckload rates from freight brokers and other intermediaries in 24% of routes in the U.S. throughout the second quarter, according to a report by TransCore….
More

8/29/2011 – Used Truck Market Continues to be Restrained by Inventory Shortage

The Class 3-8 used truck market tumbled 10% in July, reversing the market gain posted during June, according to ACT Research….
More

8/26/2011 – Commercial Trailer Order Backlogs Ease

Total U.S. commercial trailer net orders fell 2% in July from June levels, according to ACT Research. Orders have fallen now for four months in a row….
More

8/24/2011 – ATA Truck Tonnage Index Falls 1.3% in July

CORRECTED — The American Trucking Associations’ advance seasonally adjusted For-Hire Truck Tonnage Index dropped 1.3% in July after rising a revised 2.6% in June 2011.

June’s increase was slightly less than the 2.8% ATA reported on July 26. The latest pullback put the SA index at 114 (2000=100) in July, down from the June level of 115.5….
More

8/22/2011 – N.A. Heavy Duty Order Backlog Unchanged


The pullback in Class 8 order activity that began in April continued into July, according to ACT Research….
More

8/18/2011 – Softening Economic Outlook Moderates Class 8 Expectations Through 2012


Despite positive underlying demand factors and freight growth, current events have impacted commercial vehicle demand, according to the most recent data reported by ACT Research….
More

8/16/2011 – FTR Shippers Condition Index Improves Slightly


FTR Associates’ Shippers Condition Index edged up in June to a current reading of -3.1. The SCI sums up all market influences that affect shippers; a reading above zero suggests a favorable shipping environment, while a reading below zero is unfavorable….
More

8/11/2011 – Pulse of Commerce Index Down 0.2% in July

The Ceridian-UCLA Pulse of Commerce Index dipped 0.2% in July, offsetting some of the relatively strong 1% gain posted in June….
More

8/11/2011 – DOT Freight Index: Shipments Up 2.6% May to June

The amount of freight carried by the for-hire transportation industry rose 2.6% in June from May, after two monthly declines, according to the Bureau of Transportation Statistics’ Freight Transportation Services Index….
More

8/10/2011 – Teamster Carhual Members Ratify National, 51-month Agreement

Teamster carhaulers have ratified a new National Master Automobile Transporters Agreement, securing wage increases for about 4,500 workers….
More

8/9/2011 – TransCore Releases Second Produce Report Tracking Reefer Activity

TransCore released its second in a series of free monthly DAT Produce Reports. Rates this past month rose on the whole….
More

8/5/2011 – APRA Calls on India to Accept Trade in Reman Parts

APRA President, Bill Gager, is calling on the Indian Government to accept trade in remanufactured products on an equal basis with new manufactured products….
More

8/4/2011 – FTR’s Trucking Conditions Index Remains in Modestly Positive Territory

FTR’s June Trucking Conditions Index, as reported in the August Trucking Update, rose slightly to a reading of 7.7 from 7.3 in May….
More

8/3/2011 – FreightWatch: Cargo Thefts Declined Slightly in 2011’s First Half

FreightWatch recorded 433 cargo theft incidents in the first half of 2011, a 6.8% decline from the same time period in 2010….
More

7/29/2011 – Carriers Looking at Acquisitions

“Carriers are looking for partners to ‘tango’ with as volume and rate expectations are very positive.”

That’s the comment of Richard Mikes, partner at Transport Capital Partners, about what the group’s most recent Business Expectations Survey says about attitudes toward buying or selling trucking companies….
More

7/27/2011 – ATA Tonnage Index Jumped 2.8% in June

The American Trucking Associations’ advance seasonally adjusted For-Hire Truck Tonnage Index increased 2.8% in June after decreasing a revised 2% in May 2011….
More

7/27/2011 – Commercial Trailers: Production Strength Continues, Orders Fall for Third Straight Month

June saw the third consecutive monthly decline in total U.S commercial trailer net orders, with the industry posting a 26% decline from May, according to ACT Research….
More

7/21/2011 – Trimble to Acquire PeopleNet

Trimble Navigation is buying privately held PeopleNet, a provider of integrated onboard computing and mobile communications systems for fleets….
More

7/20/2011 – McLeod Software, Tuskegee University to Analyze Lane Competition Profitability

McLeod Software and The Brimmer College of Business and Information Science at Tuskegee University are conducting a joint research project to analyze how costs and competition impact the overall pricing process for motor carriers….
More

7/20/2011 – Truck Order Backlog Eases in June, Breaking Nine-Month Growth Streak

After increasing for nine consecutive months, the North American Class 8 order backlog dropped less than 1% during June….
More

7/19/2011 – Reefer Operators Say They Deserve ‘Premium Rate for Premium Services’

Operators of temperature-controlled equipment deliver premium service and should be getting premium rates from shippers, but in many cases aren’t. This is indicated in relatively low return-on-investment figures presented at the Truckload Carriers Association’s Refrigerated Division annual meeting last week in New Mexico….
More

7/19/2011 – FTR Shippers Condition Index Improves for Second Consecutive Month

FTR Associates’ Shippers’ Condition Index has moved upward again this month, signifying improving conditions for shippers with the current softness in the economy. However, FTR analysts say don’t expect that trend to last….
More

JOIN OUR NEWSLETTER
I agree to have my personal information transfered to MailChimp ( more information )
Join over 3.000 visitors who are receiving our newsletter and learn how to optimize your blog for search engines, find free traffic, and monetize your website.
We hate spam. Your email address will not be sold or shared with anyone else.