WheelTime Network, L.L.C., today announced the rollout of the WheelTime Customer Service Platform. The company says it is an industry-first repair and maintenance service management program that promises all Network customers will receive consistent levels of service and consistent hours of labor per repair or service.
“As an industry, we all tend to feel we’re good at fixing things,” said Mike Delaney, president and CEO of WheelTime at the TMC SuperTech 2010 Awards, “but that isn’t going to be enough in the future. Innovation in business processes is the next frontier in truck maintenance.”
“To keep pace with technology as well as customer needs, the industry needs more transparency, better data and improved information flow between truckers and maintenance providers. In addition, we need more consistency in maintenance quality, better control over maintenance costs, and a stronger focus on outcomes,” he added. “Getting to that point demands an overhaul in the way we estimate and document repairs as well as the way we manage the business of maintenance to better meet the needs of trucking customers today.”
The new WheelTime Customer Service Platform will utilize Motor Information System’s labor guide for medium- and heavy-duty vehicles. The integration of Motor’s benchmarks with WheelTime’s Customer Service Platform means service locations will have access to detailed labor guides for faster estimates based on standardized repair times.
“We know customers are frustrated by variations in labor hours charged for similar repairs,” said Delaney. “By integrating MOTOR’s guide directly into our Network’s system, we hope to ensure customers that our aim is always to provide fair and consistent service.”
WheelTime Network, LLC is a professional truck care and service network with nearly 200 locations serving the U.S. and Canada.
For more information: www.wheeltime.com.
Services: Related News
12/8/2010 – Wheeltime Rolls Out Customer Service Platform
WheelTime Network, L.L.C., today announced the rollout of the WheelTime Customer Service Platform….
12/7/2010 – Extended Warranty Program Available from Kenworth and Paccar Financial
The Kenworth Truck Company and Paccar Financial Extended Warranty Program is now available through March 31, 2011, for U.S. customers who purchase new Kenworth Class 8 factory trucks that meet eligibility requirements….
12/3/2010 – GreenRoad Announces Enhanced Fuel Saving Solution
GreenRoad has added an idling performance solution to its service to help fleets further reduce fuel consumption and vehicle emissions….
12/2/2010 – Trucking License, Permit Registration Available Online
Your Authority Now has launched an online service offering truckers and carriers licensing and permit services, as well as cargo and general liability insurance — all at one location….
11/16/2010 – New Service for Storing Loaded Intermodal Containers, Trailers
Fast Lane Transportation, a provider of intermodal transportation and equipment services throughout California, has launched a new service that offers secure overnight load storage near the Ports of Los Angeles and Long Beach….
11/8/2010 – National Truck Protection Online Inspection Program
National Truck Protection, which provides used truck warranties, has launched an online inspection system it says is an industry first….